Amit Kumar
Incident Management -Specialist at Iron Systems,
- Role
- Incident Management Specialist at Iron Systems, Inc
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Amit Kumar
An accomplished IT professional possessing exceptional leadership and decision-making skills. Demonstrates a wealth of experience in effectively managing critical incidents, meeting SLA requirements, and engaging directly with customers. Proficient in ITIL methodologies, ensuring efficient and streamlined operations.
Experience
Incident Management Specialist
Nov 2020 — Present · Noida, IN
Dealt with all types of Severity Incidents like, P1, P2, P3, P4, VIP, Aged,and Escalated tickets- Interacted with other Track Leads, Team Leads, and Process Owners to ensure seamless, end-to-end service delivery across teams- Opened internal troubleshooting communication channels (Incident conference bridge, IM/WebEx, Skype, MS Teams, etc.) using established process- Tracked and analyzed reports to determine needed improvements- Identified company objectives by analyzing feedback, observing consumers and collecting surveys- Motivated and trained employees to maximize team productivity- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices- Compiled training materials for new employees and tracked skill development- Used Sales Force, ServiceO, Flash to model data and forecast trends.Projects: Microsoft, Facebook, Lenovo Responsibilities & Achievements - SME Incident Escalation Management and Service Management:
Education
Chhotu Ram Rural Institute Of Technology And Pharmacy
Diploma
2011 — 2014
Bhagwan Parshuram Institute Of Technology
Bachelor of Technology - BTech
2015 — 2018
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