Amit Garg
Consultant at HCL Technologies || Ex-Employee at Infosys| Accenture| TCS | Tec Skills: Active Directory | Exchange OnPrem and Online/O365 Administrator | Mailbox Migration | PowerShell Scripting | MCSE and ITIL Certified
- Role
- Consultant at HCLTech
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Amit Garg
Hey, I am Amit Garg and welcome to my profile. Contact:+91••••••••81 E-mail:…
Experience
Consultant
May 2024 — Present · Noida, IN
Administration and Technical Consultant for Microsoft Office 365/On-Premises environment. Handling daily operation work and managing 5 technical experts’ team. Helping to my team for critical & ageing issues and providing end to end solution on the reported issues. Responsible for client queries and critical issues (P1 & P2) on immediate basis, handling customer escalations as and when needed. Interaction along with clients as well as interacting with Vendors on logged cases. Installation, Administration and Troubleshooting on Microsoft Exchange 2019 in Hybrid environment as well as support on MS Office 365 services. Providing support for Internal and external email tracking and protecting them on EOP and Proofpoint mail gateway for email security. Looking into the issues like: Mail flow, Sync issues, Retention policies, SPF, DKIM, DMARC, Post Migration issues in mailbox, outlook client, MS Office 365, Autodiscover and Accepted Domains. Testing on various patches and hotfixes before applying them in production and documented operational behavior differences. Maintaining daily operations including Incident, Change and Problem Management for high severity issues and handling ageing tickets on ServiceNow ticketing tool along with the operation work. Creating and following company as well as client Standard Operating Procedures (SOPs).
Education
Maharshi Dayanand University
Bachelor of Computer Application, Computer Software Engineering
2010 — 2013
Lovely Professional University
Master of Computer Applications - MCA, Computer and Information Sciences and Support Services
2013 — 2015
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