Amit Kumar

About Amit Kumar

Currently working as Team Leader- Training at iEnergizer for TATA 1MG process. Process Trainer of International Holidays Sales at iEnergizer (Make My Trip). Process Trainer of Online Visa and Schengen Visa at iEnergizer (Make My Trip). Process Trainer of Holidays post sales (Domestic and International) at iEnergizer (Make My Trip). Process Trainer of Hotel Contracting and Rate-Loading at iEnergizer (Make My Trip).Taking are of sales and post sales LOBs.Do dip checks ad random audits on the submissions to identify gaps. Initiating improvement action plan for repeated Bottom Performers. Ensuring that Random Sampling is followed while doing audits. Providing Motivation, Vision and Direction to the team and new batch. Build Collaborative relationship and a strong team.Ensuring timely delivery of training batches on floor. Monitoring OJT performances. Planning and coordinating necessary training on various tools, compliance, policies and procedures to the team members. Formulating Training procedures, documents, policies and processes. Responsible for driving various projects in LOBs (C-SAT, Process adherence). Responsible for preparing and conducting the PKT in all LOBs. Responsible for Dip checks, compliance, non- compliance on process adherence and updates. Responsible for Product/Process and Soft Skill training to New Hired Batch. Imparting Induction Training to New Hired. Designing training curriculum as per requirement.Team handling (Manage attendance, attrition & leaves in New hired batch)

Experience

1. Sales Team Lead

   Tata 1mg

   Aug 2025 — Present · Noida, IN

Education

• Bareilly College

  Bachelor of Arts - BA