Amit Kumar

About Amit Kumar

A result oriented professional with over 27 years of experience in Hotel Operations and Client Servicing in the Hospitality industry. Currently designated as Area General Manager at ITC Hotel Limited. Extensive experience in planning, supervising and managing F&B / hotel Operations; including resource planning, procurement and maintenance of inventory levels for smooth functioning of the hotel. A consistent performer with a proven track record of increasing revenues and streamlining workflow. Proficient at managing the catering for all kinds of Social Events, Seminars & Conferences as well as Outdoor Catering.Excellent interpersonal, liaison and problem solving skills with the ability to work in high pressure environments.Key StrengthGuest focus -Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.Providing maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly. Delivering high-value services to up scale clients for exalting their satisfaction levels.Organising different promotions to offer variety to the regular customers and help in creating new ones too.Team Management - Coordinating manpower planning, recruitment, selection, induction and socialization activities in the organisation and involve in policy formulation.Organising training & development programs geared towards enhancing technical and soft skills of employees.Liaising with operating staff for upkeep of the hotel and equipment.

Experience

1. Area General Manager, Welcomhotels North & General Manager Sheraton New Delhi

   ITC Hotels Limited

   Oct 2023 — Present · New Delhi, IN

Education

• Institute of hotel Management, Catering & Nutrition, Ahmedabad

  Diploma in Hotel Management

  1995 — 1998

Skills

• Food & Beverage
• Pre-Opening
• Banquets
• Menu Development
• Hotel Management
• Hotels
• Revenue Analysis
• Cuisine
• Restaurants
• Rooms Division
• Hospitality
• Resorts
• Restaurant Management
• Micros
• Front Office
• Fine Dining
• Catering
• Yield Management
• Hospitality Industry
• Hospitality Management