Amit Kumar
Quality Assistant Manager at CNX | Ex-EXL | Six Sigma Black Belt | PMP® | Scrum Master
- Role
- Assistant Quality Manager at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Amit Kumar
I am a results-driven Quality Assistant Manager with strong expertise in process excellence, quality governance, and continuous improvement across BPO operations.With certifications including Six Sigma Black Belt (SSBB), PMP®, and Scrum Master, I bring a structured, data-driven approach to improving customer experience, operational efficiency, and compliance. I have hands-on experience in deploying Lean Six Sigma, PDCA, Root Cause Analysis, Kaizen, and Quality Audits to drive sustainable performance improvements.As a people-focused leader, I believe in coaching, mentoring, and empowering teams to deliver consistent quality outcomes. I have successfully partnered with operations, training, and stakeholders to reduce defects, improve CSAT, and strengthen audit readiness.
Experience
Assistant Quality Manager
Jul 2022 — Present · Gurugram, IN
Education
Mahatma Jyotiba Phule Rohilkhand University (MJPRU), Bareilly
Master of Arts - MA, English Language and Literature, General
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