Amit K.
Manager - Operation & Sales - Driving Growth -ThomasCook - Travel ||Dom & INTL|| Team Leader - Supply Procurement - Spinny | OLX| Revenue | Planning | Operations | Teleperformance -ThomasCook Travel |Quikr |Matrimony.com
- Role
- Operations Manager at Globiva
- Location
- North Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Operations Manager
Dec 2023 — Present · Gurugram, IN
Handling a span of 100 heads managing Pre and Post tour for a leading Travel Giant across Domestic and International destinations through Inbound and Outbound line of business.• Roster Management• Team Management• Driving Cross Sales• Vendor Management• Dialer Management• Preparing Presentations for WBR,MBRandQBR• Performance Management• Client Co-ordination• Provide daily direction and communication to team so that they can achieve the giventarget.• Being available for employees who experience work and/or personal problems providingappropriate coaching, counseling, direction and resolution.• Training them for the products, Quality.• Auditing their calls.• Focusing on conversion.• Keep them motivated by RnR and different activities.• Making sure team achieving their monthly target.• Controlling shrinkage and attrition in the team.• Driving AM & TLs for sales• Working closely with SD Team• Customer escalation handling.• Take part in MBR and WBR.
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