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Amit Jauhari

SIAM Group Manager | SIAM Excellence Lead at HCL Technologies

Role
Group Manager at HCLTech
Location
South Delhi, DL, IN
LinkedIn followers
500 followers
OperationsView LinkedIn profile

About Amit Jauhari

16+ years of experience in ITSM/SIAM Practice, Service Now, Business Process Re-engineering, operations, planning, training, transition and transformation with cross functional influence & leadership skills to business entities within organization, to achieve the quality & respective goals of the Organization, while dealing with different situations with integrity to help develop and improve operational aspect of the business.

Experience

  1. Group Manager

    HCLTech

    Jan 2024 — Present

Education

  • Bharati Vidyapeeth

    Master of Business Administration - MBA, Information Technology

    2007 — 2009

  • Rai Public school

    CBSE, Science Stream

    2001 — 2003

  • Dr. MGR University

    Bachelor of Technology (B.Tech.), Computer Science & Engineering

    2003 — 2007

Skills

  • Itsm
  • Service-Level Agreements (Sla)
  • IT Operations
  • Csip
  • Process Management
  • Pre-Sales Technical Consulting
  • Requirements Analysis
  • Software Development Life Cycle (Sdlc)
  • Business Process
  • IT Service Management
  • Srms
  • Software Asset Management
  • Itil Certified
  • Change Management
  • Itil
  • Capacity Management
  • Bmc Remedy
  • Release Management
  • Problem Management
  • Itil Implementation
  • Servicenow
  • Configuration Management
  • Service Delivery
  • Knowledge Management
  • Business Analysis
  • Business Process Improvement
  • Sdlc
  • Service Level Management
  • Availability Management
  • Itil Process Implementation

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