Amit Gupta
Experianced Customer Service Professional
- Role
- Gm - Customer Retention & Monetisation at Samsung India
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Amit Gupta
30Years+ Experience with Indian & Korean MNC’s in Customer Service (Product /Devices)Experienced Professional in Customer Care - Field Operations - Service Planning - Training & Technical Support - Service System Development (CRM / Back end Software)- Contact Centre Operations Handled various products - Consumer Electronics - Home Appliances - Air Conditioners - Mobile Phones - IT Products Specialties- Techno-commercial & Tech savvy - Good anlytical Skills- Excellent Customer Service Skills (Front End & Back End)- Proven track record to improve situations & provide best services - Capable to Head any type of Operations - Strategic thinker, visualise big picture and meet goals~ Flexible and adaptable to an ever changing environment
Experience
Gm - Customer Retention & Monetisation
Nov 2025 — Present · Gurugram, IN
Education
Shivaji University
Engineer’s Degree, Electronics Engineering
1990 — 1994
Kendriya Vidyalaya
High School, Science
1988 — 1990
Ramjas Public School
10th
1980 — 1988
Skills
- Leadership
- Forecasting
- Vendor Management
- Six Sigma
- Operations Management
- Management
- Team Building
- Customer Service
- Service Delivery
- Mis
- Key Account Management
- Project Planning
- Team Management
- Competitive Analysis
- Distributed Team Management
- Channel
- Business Strategy
- Product Management
- Strategy
- Customer Satisfaction
- Training
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