Amit Gupta
Assistant General Manager Operations | Vendor | Banking | Insurance | Ecommerce | Telecom | Collections | Recovery | Retention
- Role
- Assistant General Manager at Digitech Call System Pvt. Ltd
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Amit Gupta
Have overall 18+ years of experience. In my current role as a Assistant General Manager, I own client relationship, delivery of operational excellence, and profitability from the contact center/s operations within India. The role also assists with growth opportunities within the region and present value - add initiatives to its clients, enabling profitable and sustainable client partnerships. Overall responsible for the client relationship including accounts P&L. The job entailed Service Delivery and Site level Support execution – Human Resources, Talent Acquisition, Learning & Development, Work Force Management and Quality. As a AGM, managed multiple locations, various projects & clients. Specialties: • People Management and Development • Service Delivery and Performance Management • Relationship and Sales Management • P&L Management
Experience
Assistant General Manager
Mar 2022 — Present · Noida, IN
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