Amit Girsa

About Amit Girsa

Base Customization : Business Partners, Business Partner Relationship, BP roles, Number ranges and Field Groupings, Organizational Model, Creation of Division, Distribution channel and tuple, Organizational Data Determination, Maintaining the Categories and Hierarchies for Products, Creating Product attributes and Set types, Partner processing, Actions determination, Date profile, Status Management, Text Determination.Interaction Centre: Configuration of Account Identification, Fact sheet, Account Overview, Interaction History, Agent Inbox, ERMS, BCM Integration with IC (Voice and E-Mail), IVR integration with IC through Web ServicesSales: Lead management, Opportunity management, setting up copy control for transactions types and item categories both, Configuring control attributes for transaction types and item categories, Activity management. Marketing: Marketing and Campaign Management, Segmentation of Business Partners, Creating Profile Sets and attributes, Data Sources, Target Groups, Personalized mail Forms, External list management, Creation of Marketing plan, Creation of campaigns, Campaign execution, Creating surveys and assigning them with transaction types.Product and IPC Pricing : Creating Product in SAP CRM, Attributes, Set types, Hierarchies, Categories, Assigning set types with products, Creating condition tables in Pricing, Access Sequence, Condition Types, Pricing Procedure, Maintenance group and Maintaining conditions, Maintaining Pricing conditions. Web Client UI: Creation of Business roles, Customization of Navigation Bar, Customization of Work Centre Area.ABAP and SD Exposure: Creation of simple reports in ABAP, Creation of Transparent tables, Debugging, Version Management, Having the knowledge of ECC 6.0 Sales and Distribution (SD).

Experience

1. Senior Project Manager

   HCLTech

   Jun 2023 — Present

Education

• IMT CDL GHAZIABAD

  Master of Business Administration (MBA), Management Information Systems, General

  2008 — 2010

• Greater Noida Institute of Technology

  Bachelor of Technology (B.Tech.), E&C

  2002 — 2006

Skills

• Customer Relationship Management (Crm)
• Consulting
• Sap Crm Functional
• Integration
• Interaction Centre (Ic)
• Sap Products
• Abap
• Crm
• Business Process
• Management
• Erp
• Team Management
• Enterprise Resource Planning (Erp)
• Vendor Management
• Sd
• Sap Crm
• Requirements Analysis
• Sap Implementation
• Sap Erp