Amit Garg

About Amit Garg

With over a decade of dedicated experience in the financial and insurance sectors, I am a results-driven operations management professional specializing in optimizing backend operations and elevating customer service standards. My career reflects a steadfast commitment to operational excellence, particularly in compliance, loan processing, and delivering exceptional customer experiences.Currently serving at HDFC Bank Ltd, I play a pivotal role in ensuring efficient disbursement processes and conducting rigorous compliance checks. My collaborative approach with cross-functional teams enables me to swiftly resolve issues and streamline operations. I am renowned for my meticulous documentation and reporting skills, which have significantly boosted operational efficiency and service quality benchmarks.Throughout my journey, I have consistently delivered tangible outcomes by refining loan management processes, enhancing customer satisfaction levels, and cultivating robust stakeholder relationships. Passionate about leveraging my expertise to drive innovation and operational brilliance, I am dedicated to contributing to organizational triumphs and fostering enduring customer loyalty.

Experience

1. Assistant Manager

   HDFC Bank Limited

   Apr 2023 — Present · Hapur, IN

   HDFC LTD AND HDFC BANK MERGER COMPLETED ON 30 JUNE 2023 NOW HDFC BANK LTD.Responsible in operations as well as business part of HDFC BANK LTD disbursement of files and maintain minimum to minimum NPAs/default cases of branch and generate the SB account to walkin customer for general quary and Inform to customer about best in industry HDFC SB account which is designed only for HOME LOAN customer which do not exist in banking industry except HDFC BANK and give the good result to seniors.Retain/avoid the pre part payment request by understanding to customer the value/return of his/her savings which want to pay in home loan and divert this amount in SWIP-IN FD and mutual FD by returns, suggest for conversion (ROI RE SET). Open the HDFC SKY account to home loan customers and non loan customers like open market and suggest and open the payz app to maximum customers, active the HDFC SMART WEALTH and HDFC LIFE group term life cover upto 15 lakh and build the relation with HDFC BANK with small product and services.Maximum to maximum sell the consumer durable loans and credit cards but only for home loan disbursement customer as per policy.Conversation with existance customer and try to transfer any loan from another NBFC/BANK to HDFC BANK with support of retial branch staff and try to each and every possible action for HDFC BANK towards operations and business. follow up with CKYC team, collection team, technical team, legal team and credit team. focus at % ENACH at all files and maintain file and docket Record in system and timely handover the papers to customers and avoid any late charges and Handel and satisfy online quary/complaints of customers.work with self-motivation and do not wait for any reminder.

Education

• Lord Krishna College of Engineering

  Master of Business Administration

• HAP Transportation Group Ltd

  Bachelor of Business Administration

• CCS (Chaudhary Charan Singh)University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  2007 — 2010

• Mahamaya Technical University

  Master of Business Administration - MBA, Finance and Marketing

  2010 — 2012

Skills

• Customer Retention
• Persistancy
• Team Management
• Underwriting
• Management
• 100 % Complaince
• Policy Servicing
• Operational Planning
• Operations Management
• Faster Issuance
• Security Clearance
• Military Operations