Amit Dutta

About Amit Dutta

Welcome to my profile! Amit is working as \"ServiceNow developer\" with relevant…

Experience

1. Senior Servicenow Developer

   Infosys

   Jun 2022 — Present · Pune, IN

   Servicenow developer in Infosys limited with where 3 years of experience working with ITSM, Service Catalogue and under Platform domain, IT service and IT consulting where I have learnt how to solve different priorities of tickets under incident, change and Problem module.knowledge of how to create reporting and prepare dashboard.Worked in incident management team as a incident control team.>Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible.>Resolve Incidents within the specifiedService Level Agreements/Operational Level Agreements.>Worked on Ul customization for forms, lists and Ul actions.Implements, documents and maintains the Service-Now platform.>Maintains in-depth knowledge of IS service offerings and business needs to ensure recommended solutions are prescribed with the intention of increasing the efficiency and effectiveness of those service offerings.>Tests, analyzes, collaborates and assists with translating business requirements into technical requirements to ensure a smooth implementation of new enhancements, applications or modules.>Utilized Java Scripting, HTML and CSS to deliver solutions that automate and audit business processes.>working with cross-functional resources to yield quality and service excellence> Seasoned in designing and developing ITIL/ITSM processes, implementation of ITSM process design for ServiceNow / Remedy>Strong customer centric approach, with process orientation; an effective communicator with excellent analytical, problem solving, organizational abilities and a flexible attitude.>Designed and implemented ITIL Process configurations for Incident, Problem, Change and Knowledge Management in ServiceNow> Has Expertise on defining approval and fulfilment workflows in Service Catalog categories, catalog items, approvals and dynamic tasks in ServiceNow.

Education

• Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT

  Bachelor of Technology - BTech

• Al-kabir polytechnic

  Diploma

  2017 — 2020