Amit Dhawan

About Amit Dhawan

Professional Highlights - • Seasoned professional with diverse domestic and international experience of more than 12 years in Management Consulting - Strategy & Technology, and Software development and maintenance.• Spearheaded multiple strategic initiatives to drive the digital transformation programs for clients across insurance industry: identifying robotic automation (RPA) potential, cost optimization, heat maps of automation opportunities, and redesign of operating models for revenue forecasting, capacity management, compliance and best practices.• Successfully grew the RPA account to 2x with a spectrum of customized service offerings aligned with customer experience, industry trends, competitive progression, and many other variables.• Directed the setup of RPA Center of Excellence (COE) for clients: establishing governance, quality, compliance & control, robotics operating model, standards and best practices etc. • Established the \'Quality Framework\' to evaluate and improve the already existing RPA COE\'s at clients for better and effective scale up/growth of RPA implementations• Rich experience of consulting across multifarious business domains such as logistics, shipping, and healthcare.• Expertise in program management and strategy & leadership consulting, leading and collaborating with multiple Fortune 500 clients and teams spread across different geographies from multiple sectors.Entrepreneurial Highlights - • Founder of The Kingdom Education Private Limited (ISO 9001:2008) – an early childhood education pre-school chain in New Delhi/NCR region.• An entrepreneur with a sense of managing ambiguity and complex challenges, which organizations face while establishing and growing amid competition

Experience

1. Program Manager

   Microsoft

   Oct 2022 — Present · US

Education

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor of Technology (B.Tech.), Information Technology

  2003 — 2007

• Indian School of Business

  Post Graduate Programme in Management, Dual Major: Strategy & Leadership, and Marketing

  2015 — 2016

Skills

• Requirements Analysis
• Management
• Web Services
• Project Management
• Business Analysis
• Software Development Life Cycle (Sdlc)
• Analysis
• Integration
• Team Management
• Java Enterprise Edition
• Software Development
• Business Strategy
• Business Development
• Strategy
• New Business Development
• Soa
• Leadership
• Sdlc
• Edi - Gis/Sterling Commerce
• Solution Architecture
• Sql
• Service-Oriented Architecture (Soa)