Amit Dhamija

Head of Service Orchestration @Tata Consultancy Services

London, GB

As Head of Service Orchestration for one of British multinational low-cost airline group, I deliver -* Overall design of ITSM processes that form part of Service Orchestration* Support, review and maintain the ITSM Tool and processes* Service management office (“SMO”) in alignment to the existing operating model of Customer and in accordance with Customer ITSM processes and policies processes * ITSM Tool adherence, identifying deviation from ITSM processes and policies and ensuring * Support to IT support staff promptly identifying any non-compliance when it occurs.* in identifying the causes of deviations from ITSM processes and policies, and identify opportunities for improving the ITSM Tool.* Developing and implementing improved Service Knowledge Management procedures* Performance and outcome reports* All documentation for system specifications and configurations