Amit Chauhan

About Amit Chauhan

With over a decade of experience in IT operations, agile project management, and client delivery, I bring a track record of transforming strategic goals into actionable outcomes. My journey has spanned across SaaS and PaaS ecosystems, where I\'ve led cross-functional teams, delivered complex projects, and driven continuous improvement across operations and technology delivery.Currently, I serve as IT Operations and Project Manager at Concretio, where I oversee company-wide operations and lead the execution of Salesforce and full-stack development initiatives. I’ve implemented key performance frameworks (KRAs/KPIs), led high-impact AI-driven product development, and optimized resource utilization through strategic bench management. My role bridges engineering execution, marketing strategy, and executive vision — ensuring alignment across all levels of the organization.Previously, I held the role of Scrum Master at NatWest Group in their Financial Crime Technology division. There, I enabled agile transformation by mentoring teams, refining processes, and orchestrating program-level ceremonies. By fostering a culture of collaboration and accountability, I significantly improved delivery timelines and stakeholder satisfaction. One of my most impactful contributions was leading the migration to GitLab for CI/CD, accelerating deployments and enhancing software quality.Before stepping into Agile delivery roles, I started as a Java Developer at NatWest, where I built secure, scalable solutions for financial crime prevention using Spring Boot, MySQL, PCF, and API management tools. My technical foundation has always been a key asset in bridging conversations between business, technology, and delivery teams.My career began in digital customer operations, where I managed the successful offshore transition of web chat services from the UK to India. This early experience honed my people leadership skills — coaching teams, analyzing service KPIs, and consistently delivering high customer satisfaction.I\'m a PMP® certified professional with a passion for agile leadership, digital innovation, and building high-performing teams. As I look ahead, I am seeking opportunities in project leadership roles where I can drive strategic delivery in tech-forward environments, contribute to enterprise growth, and empower people to do their best work.

Experience

1. Project Manager

   Xebia

   Dec 2025 — Present

Education

• StackRoute

  Java tech stack (full stack developer), Computer Software Engineering

• Institute of Management Technology, Ghaziabad

  PGDM, Business Analytics

  2019 — 2020