Amit Chaudhary
Senior Team Lead | Cloud Computing & Technical Support | Azure Certified (AZ-104) | IT Operations & Service Delivery | Process Optimization | Leadership & Escalation Management
- Role
- Senior Team Lead at Oracle
- Location
- Meerut, UP, IN
- LinkedIn followers
- 500 followers
About Amit Chaudhary
Senior Team Lead highly adept in system analysis, diagnostics, and troubleshooting.…
Experience
Senior Team Lead
May 2023 — Present · Bengaluru, IN
Senior Team Leader | Oracle Cerner | May 2023 – Present Key Responsibilities:Lead and manage a team of 18 associates, ensuring consistent achievement of monthly KPIs and individual KRAs.Implement service delivery standards to enhance efficiency and meet client expectations.Build and maintain strong client relationships through effective communication and issue resolution.Provide regular performance updates to senior management and deliver constructive feedback in weekly/monthly meetings.Conduct yearly/half yearly/quarterly performance evaluations, assigning ratings based on team and individual contributions.Drive skill development initiatives, fostering a culture of continuous learning and collaboration.Participate in strategic planning to align team objectives with organizational goals. Major Achievements & Successes:Successfully optimized team workflows, improving SLA attainment and reducing issue resolution time.Led a performance improvement initiative that resulted in a 7-8% increase in client satisfaction scores.Spearheaded process enhancements that streamlined service delivery, increasing overall team efficiency.Strengthened team engagement by conducting tailored training sessions, enhancing individual capabilities.Played a key role in strategic decision-making, ensuring the team aligns with company goals and client needs.
Education
Uttar Pradesh Technical University
Bachelor’s Degree
2010 — 2014
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.