Amit Bhushan Agarwal

About Amit Bhushan Agarwal

Total Experience 20+ years6 years - Franklin Templeton investments, Hyderabad, as Manager IT - Communication Services (currently working) Responsible for Global Data Network (WAN/LAN), Security, Contact Center & Enterprise Telephony service delivery (24X7).4 years Orange Business Services as Head of TOC (Telephony Operation Center) India.Responsible for Build and Run for Voice and Contact Center Solutions for 2500+ Enterprise Customers across the globe. 10.3 years HCL Technologies Ltd, India as Associate General Manager Responsibilities: Currently working in HCL Technologies as Offshore SDM (Service delivery Manager) for global customer (US based)

Experience

1. Manager IT -communication Services

   Franklin Templeton

   Aug 2018 — Present · Hyderabad, IN

   Responsibilities: Working with Franklin Templeton as Manager IT -Communication services responsible for Global Data (WAN/LAN), Security, Contact Center & Enterprise Telephony service delivery (24X7).• Data Network Security Service –LAN, WAN (SDWAN-Velo cloud), Data Center Network, WLAN, WAN Optimizer (Riverbed), Load Balancer (A10) Perimeter Security (Palo Alto On premise and Cloud Firewalls, Cisco Firewall & Firepower), Enterprise VPN (Global Protect), Express route for Azure & AWS, also migrating Express routes to Equinix Datacenter for 100+ offices & 10+ Data centers across the globe. Recently deploying Cloudflare Magic Transit for DDoS protection and DNS Solution. • Voice Services- Office Telephony for 10K + Cisco IPT, Skype for Business. Contact Center –Genesys PureCloud Contact Center solution for 1K+ agents. SIP Solution using AudioCodes SBC. IPC Trading solution• Automation COE (Center of excellence) – responsible for Network Automation COE, Design and build framework for Diagnostic and Resolution automation for Network Infra Incidents, Change & release Management. Deployed Process automation tool IPSOFT 1Desk• Partner with Senior leadership for setting strategy and driving future direction of the global IT infrastructure• New solution evaluation, Design & deployment – Evaluating new tool and technologies.• Budgeting to ensuring all technologies remain in budget and are cost effective for the business• Define organization structures to determine the most cost effective and efficient work locations and positions for the team. Hire and develop employees to optimize the global team• Vendor Management- Managing vendor contracts and resources for Operation Excellence and governance. Also manage global Carriers(ISP)• Partner with Franklin Global Information Security team• Compliance Management – Infoblox NetMRI for network compliance management & automation for remediation.• Performance Review – Monthly & Quarterly Service Review with Senior Executives.

Education

• College of Engineering Roorkee

  B.E. Computer Science, Computer Science

  1999 — 2003

Skills

• IT Strategy
• Ccna, Ccnp (R & S) and Ccie Voice Written
• Project Management
• Data Center
• Vendor Management
• Requirements Analysis
• Cloud Computing
• Management
• Itil V3, Six Sigma Green Belt Training
• Service Delivery
• Pre-Sales
• Itil
• IT Service Management
• Incident Management