Amit Bhudia

Operations & Account Manager - Deutsche Bank @利盟

London, GB

Managing a team onsite at customer location (Deutsche Bank) and providing full support for both internal and external staff Liaised and worked closely with IT, external engineers, contractors and all other internal departments on best printing practices for the business and the employees, providing hardware and software support Facilitated and developed rollout of printing services and maintenance across 15 Deutsche Bank sites in London Running monthly print volume reports, producing KPI and SLA reports to present to senior management Providing support and creating manuals for onsite support teams Improved operations and quality of service by establishing and enforcing organization standards Monthly reporting and analysis of support tickets and project work data Provided leadership and mentorship to the team to drive productivity and output Developed and maintained organizational effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies Monitored and identified operational risk exposure within clients’ portfolios Established processes to manage the project lifecycle, setting project quality, and managing risk across projects Procured and negotiated better terms with suppliers, reducing procurement costs by up to 30% As lead point of contact, built strong relationships with all customer stakeholders, executives, suppliers and contractors Conversed with business owners and IT specialists to discover specific software, telecommunications, infrastructure and security needs, and develop alternative business solutions Increased revenue by 25% each year, and maintained 35+ client relationship portfolios Used Zendesk to prioritize challenging client requests and issues, and escalated as needed Managing Lexmark’s and Deutsche Bank’s ticketing systems, SIEBEL and ServiceNow respectively