Amit Bhalla

Associate Director (Principal Consultant) @Tech Mahindra Business Process Services

Manchester, GB

Transformation & Capability Lead - Onsite Engagement (UK) 1 Year• Led a multi-functional team of 35 professionals, including Solution Architects, Business Analysts, and Developers, to deliver automation solutions for a leading telecommunications company.• Managed the delivery of Robotic Process Automation (RPA) projects for the largest telecommunications company in Canada, successfully implementing 10 use cases over two years and achieving efficiencies valued at $1.5 million.Business Management• Supported Business Continuity Planning (BCP) operations for key accounts during the COVID-19 pandemic, ensuring resilient and intelligent operations by governing, monitoring, and tracking progress.Thought Leadership• Drafted influential whitepapers on process mining and developed comprehensive offering packs for digital workforce deployment and telecom retail optimization.• Spearheaded the go-to-market (GTM) strategy for new process mining and task mining initiatives, significantly increasing lead generation.Mentorship and Training• Mentored team members on cutting-edge technologies, including Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), Process Mining, Analytics, and Contact Centre Telephony.• Implemented training programs to ensure the team possessed the necessary skills to support a comprehensive transformation suite.

Agra University

B.Com, Commerce

NIBM

Master of Business Administration (M.B.A.), Operations Management