Amit Bhakat
Solution Architect | Contact Center Transformations | Genesys | NICE | NICE Certified | AWS Certified | Azure Certified
- Role
- Technical Architect at Capgemini
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Amit Bhakat
I help organizations turn contact center technology into a real driver of customer…
Experience
Technical Architect
Dec 2022 — Present · Kolkata, IN
Working as a Technical Architect for Contact Center migration to NICE CXOne DFO
Education
DAV Public School, Hehal, Ranchi
Science
2002 — 2004
National Institute of Science and Technology, Berhampur, Orissa
Bachelor of Technology (BTech)
2005 — 2009
Skills
- Sql
- Jsp
- Pl/Sql
- Predictive Dialers
- Call Centers
- Genesys Framework
- Unix Shell Scripting
- Contact Centre Technology
- Business Analysis
- Nice Call Recording
- Workforce Management
- Telecommunications
- Contact Centers
- Unix
- Oracle
- Requirements Analysis
- Ivr
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