Amit Balmiki
“Customer Support Leader | Building High-Performing Teams & Exceptional Customer Experiences”
- Role
- Customer Support Manager at Boketto Technologies
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Amit Balmiki
I am a Digital Sales Manager at Airtel Business, the B2B arm of Bharti Airtel and India\'s most trusted partner for secure connectivity, technology, and communications solutions. I have a degree in Information Technology from Jadavpur University and a Bachelor of Commerce in Business Administration and Management from Calcutta University.With a passion for B2B sales and a strong track record of exceeding targets and generating leads, I empower businesses through innovative solutions that meet their needs and goals. I have successfully closed multiple large contracts with global enterprises, increased customer retention rate by 25%, and expanded the market share of Airtel Business in the digital sales segment. I leverage my IT expertise and sales skills to deliver value-added services and solutions that enhance customer satisfaction and loyalty. I am motivated by the challenge and opportunity of working in a dynamic and competitive industry that requires constant learning and adaptation.
Experience
Customer Support Manager
Nov 2025 — Present · Noida, IN
As a Customer Support Manager, I lead a team dedicated to delivering exceptional service and ensuring customer satisfaction. I oversee daily support operations, develop efficient service processes, and coach team members to achieve performance excellence. My focus is on improving response times, enhancing customer experience, and driving continuous improvement through data-driven insights and customer feedback.
Education
Calcutta University, Kolkata
Bachelor of Commerce - BCom
2013 — 2016
Jadavpur University, Kolkata
Information Technology
2018 — 2020
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