Amit Bajpai

WORK HISTORY

EDUCATION

SKILLS

ABOUT AMIT BAJPAI

Result driven Business Development, Sales & Marketing professional comes with more than fifteen years of professional experience worked with top-notch pharmaceutical companies such as FDC ltd, Elder Pharmaceuticals, Akumentis Healthcare ltd. & Wanbury ltd.Currently working as Customer Care Advisor with Reliance Jio Infocom Ltd. with proven record of troubleshooting customers queries on a daily basis.Responsible for providing technical support to customers for resolving the issues and maintaining proper database in the system called Citrix. Fielded customer complaints and issues, with +90% of issues resolved to customer satistification.Memorized all company new launched products and services to be able to answer all customer’s questions quickly and efficiently.Provided accurate and appropriate information in the response to customer inquiries as well as involved in chat support with two consecutive live customers providing resolutions to them.Supervised team of medical representatives to achieve monthly and annual based sales targets.Coordinated sales and promotion of pharmaceutical/healthcare products.Developed strategies customer relationships based on service at general practices, hospital, and specialty clinics to foster a long-term professional relationship based on service, product knowledge, integrity and trust and favorably position for future product launches. Used functional and technical knowledge of pharmacology products, healthcare, pharmaceutical, marketing places, managed care, and customer market to meet or exceed customer’s needs.Developed partnership with local community service organization, health care providers, educators, and advocacy groups to obtain resources for clients and promote awareness of the agency.Well-spoken and professional with strong technical/computer skills including in Microsoft Word, Excel, and PowerPoint