Amit Awasthi
Cluster Ops @ Flipkart
- Role
- Cluster Ops at Flipkart
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Amit Awasthi
With over nine years of experience in operations and team management, I lead Swiggy\'s Lucknow operations as Area Operations Manager. My role focuses on optimizing delivery processes, maintaining critical metrics like SLA and cancellations, and driving customer satisfaction. By managing a team of 12 Fleet Managers and over 3,500 Delivery Executives, I contribute to achieving positive unit economics through cost-effective strategies and manpower planning. At Swiggy, operational success is built through collaboration with stakeholders, continuous process improvement, and a commitment to enhancing the delivery experience. With core expertise in project management, recruiting, and customer-centric strategies, my goal is to empower teams and align operations with sustainable growth, ensuring value for both customers and the organization.
Experience
Cluster Ops
Feb 2026 — Present · Lucknow, IN
Education
D.B.S. COLLEGE, GOVIND NAGAR,
Bachelor’s Degree, History
2005 — 2008
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