Awaghan
CyberArk Implementation | CyberArk Endpoint Privileged Management | BeyondTrust Password Safe Admin | Privileged Access Management Security | Identity Access Management
- Role
- Senior Operations Manager at ABB
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Awaghan
Steering the helm of service delivery for Standard Chartered Bank, our collective efforts…
Experience
Senior Operations Manager
Oct 2024 — Present · Bangalore Urban, IN
Key Responsibilities: • Vendor Management: Act as the primary point of contact for the vendor-managed EPM team, ensuring clear communication, effective collaboration, and accountability. • Contract Oversight: Manage and negotiate contracts with vendors, track contractual obligations, and oversee associated financial aspects to ensure cost efficiency and compliance. • Daily Operations: Monitor and manage the day-to-day activities of the EPM team, ensuring adherence to timelines and operational goals. • Ticket Flow Management: Track and oversee the flow of tickets, ensuring timely resolution and prioritization of critical tasks to maintain high service levels. • Performance Metrics: Define, track, and analyze key performance indicators (KPIs) and service level agreements (SLAs) to ensure the vendor team meets or exceeds expectations. • Process Optimization: Continuously review and improve workflows, processes, and operational standards to enhance efficiency and productivity. • Issue Resolution: Address and resolve operational or contractual issues that arise, ensuring minimal disruption to services. • Stakeholder Collaboration: Liaise with internal teams to align vendor operations with organizational objectives, providing regular updates and performance reports. • Compliance and Governance: Ensure the vendor team adheres to all relevant policies, standards, and regulatory requirements.Achievements: • Successfully streamlined ticket flow processes, improving resolution times and operational efficiency. • Established and maintained strong vendor relationships, resulting in improved service delivery and cost savings. • Consistently exceeded SLA and KPI targets, contributing to organizational success and stakeholder satisfaction.
Education
Madurai Kamaraj University
Bachelor Computer Application, Computer Engineering
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