Amit Arya

About Amit Arya

Enterprise leader with 25+ years of experience building, scaling, and commercializing global managed services, operations, and digital platforms. Proven track record across P&L ownership, client leadership, and large-scale operating model design spanning AI-enabled services, BPM, and transformation. Known for operating at the intersection of strategy, execution, and commercialization while leading multi-geography organizations through growth and change.Core capabilities:Enterprise & Commercial Leadership:Managed Services | P&L Ownership | Consultative Selling | Strategic AdvisoryOperating Model & Delivery:Global Service Delivery | BPM | SLAs & Contracts | TransitionsTransformation & Growth:AI & Analytics | Productized Solutions | Process Improvement | Change Management

Experience

1. Growth & Transformation Lead - Bpm, Ai and Digital

   Infosys BPM

   Jan 2024 — Present · Dallas, TX, US

   Leading growth and transformation initiatives across AI-led managed services and BPM for large enterprise clients, partnering closely with solutioning, digital and delivery leadership. − Driving commercial solution design for complex, outcome-based managed services—covering scope definition, pricing models, SLAs, operating constructs, and transition approach.− Supporting enterprise clients on modernization of operations, automation, and AI enablement to improve productivity, service levels, and unit economics.− Engaging with senior client stakeholders as a trusted advisor on transformation, operating model evolution, and long-term services strategy.− Opened a new strategic CPG enterprise account for Infosys, leading the end-to-end pursuit from executive positioning and solution shaping through deal structuring, resulting in a significant multi-year engagement. Secured go-ahead from another large CPG client for a multi tower BPM opportunity, positioning Infosys as a long-term partner

Education

• Shri Ram College of Commerce (SRCC), Delhi

  Bachelors in Commerce (Honors), Accounting, Taxation, Economics and Commerce

• The Institute Of Cost Accountants Of India

  Intermediate, Accounting and Business/Management

• The Institute of Company Secretaries of India

  ACS, Corporate Law, Tax and Costing Accounting

Skills

• Change Management
• Project Planning
• Training
• Bpo
• Outsourcing
• Banking
• Risk Management
• Team Management
• Performance Management
• Financial Services
• Crm
• Business Transformation
• Transition Management
• Business Process
• Business Process Re-Engineering
• Operational Excellence
• Leadership
• Service Delivery
• Pre-Sales
• Business Analysis
• Offshoring
• Six Sigma
• Program Management
• Project Management
• Business Process Improvement
• Customer Relationship Management (Crm)
• Management
• Vendor Management
• Process Management
• Operations Management