Amish Trivedi

Operations and Application Analyst @FIS

London, GB

FIS acquired DEMICA in 2025.• Delivered application support for a Supply Chain Finance (SCF) platform, partnering with banks, asset managers, and wealth management firms to resolve complex issues and ensure uninterrupted client operations.• Automated finance workflows with Python, reducing manual effort and turnaround time; built a PySimpleGUI application to query Sybase databases, execute SQL, and generate formatted Excel reports, replacing a monthly manual reporting process.• Developed and optimised SQL queries and stored procedures to support reporting, data analysis, and business operations, improving the accuracy and efficiency of data workflows.• Diagnosed and resolved incidents in Kubernetes environments by analysing microservices logs(ledger upload, util, reader, validation, API, payment), ensuring root causes were identifiedand resolved promptly to minimise client impact.• Monitored system health using PagerDuty, Datadog, and ActiveBatch, proactively detectingand addressing infrastructure and application issues to maintain high availability.• Collaborated with Development, Infrastructure, and Implementation teams to onboard newcustomers, streamline integrations, and drive successful platform adoption.• Authored user documentation and trained team members on new features and best practices,enhancing knowledge transfer and strengthening overall support capability.

Gautam Buddha University

Bachelor's degree (B.Tech), Computer Science & Engineering

Bangor University

Master of Business Administration (MBA), Information Management

Lancaster University

Master of Science (MSc), International Innovation (Computer Science)