Amit Sharma

About Amit Sharma

I’m a business transformation and operations leader with over two decades of experience in BFSI, InsurTech, and digital transformation, driving results across strategy, operations, technology, and customer experience.My career has been built on one consistent goal — turning strategic intent into operational reality. I’ve led large-scale transformations across underwriting, collections, compliance, and data analytics, creating organizations that are efficient, customer-centric, and future-ready.At present, I lead enterprise-wide transformation, automation, GenAI initiatives, and process excellence at one of India’s leading life insurers — steering digital sales acceleration, operational redesign, underwriting automation, customer retention, compliance modernization, and enterprise governance. My work combines operational discipline with analytical depth and technology-led enablement, helping the business scale faster while running leaner Key Areas of Expertise: AI & Data-Driven Decision Making – Enterprise AI, Predictive Modeling, Data Governance Digital Sales Growth & Process Automation – Revenue Optimization, Intelligent Workflows Customer Experience (CX) Transformation – AI-Driven Customer Segmentation & Retention Compliance & Risk Strategy – AI Governance, GDPR, BFSI Regulatory Compliance Enterprise Leadership & Transformation – P&L Management, Large-Scale Operations Enterprise Operations & Efficiency: Process redesign, automation, cost optimization, and SLA governance. Key Achievements: Scaled an AI-led sales vertical from ₹130 Cr+ to a Cr annualized roadmap backed by AI-Powered Lead Allocation (Patent Pending): Designed and implemented an enterprise-wide AI-driven lead distribution model Cut policy-issuance turnaround from four days to five minutes by deploying AI-powered automation and workflow re-engineering.Optimized underwriting and claims operations, embedding risk-based models that improved accuracy, reduced cycle time, and enhanced customer experience.Implemented a hybrid lead allocation model, improving sales conversion rates by 10% and optimizing field productivity. I believe in leveraging AI, automation, and data intelligence to drive customer-centric, scalable, and high-impact growth strategies. Transformation is meaningful only when it strengthens execution, accelerates growth, and delivers lasting value for customers, employees, and shareholders Let’s connect! Open to networking & leadership discussions in AI, BFSI, and digital transformation.

Experience

1. Senior Vice President i Ai & Data Transformation Leader

   Canara HSBC Life Insurance

   Apr 2022 — Present · Gurugram, IN

   Leading AI-powered transformation, digital sales growth, and customer-centric strategies in one of India’s leading life insurance companies. Spearheading enterprise-wide AI & data governance, underwriting optimization, renewal & collection transformation, and sales intelligence to enhance efficiency, compliance, and revenue growth.Key Transformational Initiatives & Impact:AI & Data Strategy | Enterprise-Wide Governance & AnalyticsBuilt the company’s first AI & Data Governance Framework, managing data fields with real-time validation and compliance protocols.Designed a centralized data lake & reporting framework, eliminating 600+ manual reports and enabling self-service BI for leadership decision-making.Developed AI-driven underwriting & claims analytics, enhancing fraud detection & risk management.Digital Sales Transformation & Revenue OptimizationLaunched an AI-powered hybrid lead allocation model, increasing sales conversionSales Potential & Geo-Spatial Analysis – Conducted territory mapping & data-driven sales forecasting, optimizing distribution expansion and partner alignment.Operations, Underwriting & Renewal Framework TransformationModernized underwriting workflows with AI-driven models, ensuring risk assessment accuracy and faster policy issuance.Redesigned the renewal & collection governance framework, introducing predictive analytics to improve persistency & premium collections.Launched a customer-first collections strategy, optimizing engagement & retention via AI-powered segmentation.Risk, Compliance & GovernanceImplemented AI-driven compliance monitoring, enhancing regulatory adherence and fraud detection.Established an automated risk scoring framework to streamline underwriting & claims decision-making.Cross-Functional Leadership & Future-Ready StrategyPartnering with CXOs, and relevant teams to create a scalable AI-driven insurance ecosystem

Education

• MIT Professional Education

  No Code AI, Artificial Intelligence

• Kendriya Vidyalaya

  12th, Comm.

• Delhi University

  B.Com, Accounts, Econmics

  1999 — 2002

• Madurai Kamaraj University

  MBA, Finance

• Indian Institute of Management, Indore

  Business Leader Programm, Competition Analytics, Leadership

Skills

• Management Information Systems (Mis)
• Outsourcing
• Market Research
• Competitive Analysis
• Business Planning
• Analytics
• Business Strategy
• Management
• Budgets
• Finance
• Analysis
• Project Planning
• Mis
• Forecasting
• Business Analysis
• Leadership
• Crm
• Business Intelligence
• Team Management
• Marketing
• Strategy