Amisha Gyani

Technical Consultant @Salesforce

Bengaluru, IN

As a Salesforce Developer, I specialize in designing and implementing scalable, high-performance solutions by working on both frontend and backend development using Apex, Lightning Web Components (LWC), Flows, Triggers, and Integrations.Currently, I am contributing to the AgentForce project, where I have developed and enhanced key functionalities for clients, including: • Order Inquiries & Contact Updates – Enabling seamless self-service for customers to update information and track orders. • Quote Summary & Human Agent Escalation – Ensuring smooth transitions between automated interactions and live support. • Conversation Summary & Case Creation – Automating case logging and conversation tracking for improved customer support efficiency.With a passion for innovation, I strive to build intelligent, user-friendly, and business-driven solutions that enhance customer and agent experiences.

Shri Bhagubhai Mafatlal Polytechnic

Diploma , Computer Engineering

Thadomal Shahani Engineering College

BE - Bachelor of Engineering, Computer Engineering

St.Teresa's Convent High School

Ssc