Amir Siddiqui

Senior Dispute and Credit Analyst @CIBC

Toronto, ON, CA

In my role as a Senior Dispute and Credit Analyst, I manage client accounts and transactions in real-time, actively contributing to the identification and prevention of fraudulent activities. I update client information, issue new cards, and cultivate client relationships, demonstrating a commitment to precision and customer service. Serving as a Subject Matter Expert, I provide valuable insights to the team, supporting decision-making and problem-solving with a data-centric approach. I play a key-role in training new hires, conducting role-plays, and coaching on best practicies, emphasizing the importance of leveraging data for informed decision making. Key Accomplishments:Provided leadership and mentoring, showcasing adaptability and knowledge transfer.Consistently being recognized as a high achiever with numerous On Purpose Awards by senior leadership. Collaborated with the team to develop and implement strategies, resulting in a notable decrease in fraudulent activities. Implemented data-driven training approaches, enhancing the proficiency of new hires.