Amir Francis Shalaby
- Role
- Information Technology Infrastructure Manager at Hydrafacial
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About Amir Francis Shalaby
Strategist result-oriented IT executive offering 10+ years of comprehensive experience…
Experience
Information Technology Infrastructure Manager
Aug 2022 — Present · CA, US
As the IT infrastructure manager, I have a broad range of responsibilities that encompass on-prem and cloud-based systems serving US, APAC, EMEA, and Lat-Am regions. I lead a team of four high-profile IT professionals and oversee daily operations, system performance, helpdesk escalations, and IT projects. Global IT Governance and Compliance: • Collaborating with regional IT managers to standardize and implement global IT policies, processes, and standards. Infrastructure Management: • Conducting regular technology assessments and making recommendations for infrastructure upgrades and enhancements. • Leading the implementation of new solutions with minimal disruption. • Ensuring the availability, stability, and scalability of IT systems, including Azure infrastructures, SAAS applications, OKTA SSO integrations, and data. Security and Vendors : • Collaborating with the Chief Information Security Officer (CISO) to deploy new security solutions across regions. • Evaluating and selecting external vendors and service providers, negotiating contracts, and managing SLAs. PM: • Managing projects related to the implementation of new systems and technologies. • Overseeing tickets and helpdesk escalations via Jira and Fresh Service for infrastructure requests. Collaboration and Documentation: • Collaborating with other teams to develop User Acceptance Tests (UATs) and Standard Operating Procedures (SOPs) for new systems. Achievements: • Participated in the migration of the company\'s call center to the cloud-based \"Talk-Desk\" platform. • Migrated the existing phone system to MS-Teams phone systems for the USA and EMEA regions, resulting in significant cost savings (30%), high availability, and MS-Teams integrations. • Partnered SD manager in the migration of the service desk ticketing system from Jira to Fresh-Desk, from evaluation and selection to full implementation. • Managed the replacement of MFPs from Xerox to HP, saving 40% of the annual printing cost.
Education
UC Irvine
Certificate, Project Management
2017 — 2018
Sadat Academy for Management Sciences
BSc (Bachelor of Science), Computer Sciences
1991 — 1995
SADAT ACADEMY for MANAGEMENT SCIENCES
Bachelor's degree, Computers Science and Management Information Systems (MIS)
1991 — 1995
Stanly Community College (SCC)
Professional Certificate, VMware vSphere 6.0 Install, Configure, Manage, A+
2017 — 2017
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