Amira Ahmed

Passenger Service Specialist @dnata

Toronto, ON, CA

Inspect and verify passenger documentation.*Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.*Manage passenger baggage processing including handling and fee calculation if applicable.*Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.*Direct passengers through Customs, Immigration, and Quarantine, as requiredMake public address announcements as required.*Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.

Etihad Airways Academy, UAE

Customer Service Manager, Onboard Leader

Qatar Airways Academy, Qatar

Customer Service Management

ZaqaziqUniversity,Egypt

Bachelor's degree, B.Sc. Of Commerce Degree,Business Administration Section