Amir Rahim
Technical Support at AVPro
- Role
- Technical Support Specialist at Avpro
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Amir Rahim
Customer facing technical professional with experience leading system implementation…
Experience
Technical Support Specialist
Sep 2024 — Present · FL, US
Deliver Tier 1 and Tier 2 technical support to integrators and end users through Zoho ticketing system, handling inquiries by phone, email, and live chat to resolve hardware and software issues related to AV over IP and HDMI matrix products. • Configure and test AVPro systems for deployment, ensuring compatibility with existing network infrastructure and verifying system functionality to meet client requirements. • Guide customers through product setup, customization, and troubleshooting, providing real-time support during implementation to ensure seamless integration and usability. • Maintain customer records and manage product returns using NetSuite; regularly coordinate with engineering and product teams to communicate technical issues and contribute to product improvements.
Education
Hillsborough Community College
Associate of Arts - AA
2020 — 2022
University of South Florida
Bachelor of Science - BS
2022 — 2024
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.