Amir Mohammad Shadab
IT Technology Senior Consultant @Tata Consultancy Services
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WORK HISTORY
IT Technology Senior Consultant @Tata Consultancy Services
Currently working in Ignio Implementation project where I am supposed to create blueprint, do CMDB integration, create Organization unit, checking service status etcSuccessfully integrated Ignio with existing IT infrastructure, ensuring seamless communication between various enterprise systemsCustomized Ignio modules to meet specific organizational needs, enhancing operational efficiency and effectivenessLeveraged Ignio\'s AI and machine learning capabilities to optimize system performance, reducing downtime by 30%Implemented automated performance and capacity management (PCM) to proactively address potential issues, improving overall system reliabilityUtilized Ignio\'s analytics tools to monitor and analyze system data, providing actionable insights for continuous improvementDeveloped custom dashboards and reports to visualize key performance metrics, aiding in data-driven decision-makingAutomated routine IT tasks using Ignio, leading to a 40% increase in operational efficiencyStreamlined processes such as incident management, change management, and problem management, significantly reducing manual interventionConducted training sessions for end-users and IT staff, ensuring they are well-versed in utilizing Ignio\'s capabilitiesProvided ongoing support and troubleshooting for Ignio-related issues, ensuring high user satisfactionLed the Ignio implementation project from initiation to completion, ensuring timely delivery within budgetCoordinated with cross-functional teams to align project goals with business objectives, ensuring successful adoptionRegularly reviewed system performance and user feedback to identify areas for improvement and implement necessary changesStayed updated with the latest Ignio updates and best practices to continuously enhance system performance and functionalityFocusing on solving/analyzing tickets for any event or incident raised in Service-Now.
EDUCATION
Beldih Church School
HSC
Trident Academy of Technology (TAT), Bhubaneswar
Bachelor's degree, Mechanical Engineering
Trident Academy Of Technology
B.Tech, Mechanical Engineering
Beldih Church School
SSC
ABOUT AMIR MOHAMMAD SHADAB
Looking forward to a descent job
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