Amir Mirpour

About Amir Mirpour

Enthusiastic, hands-on IT professional with more than 10 years’ experience in support…

Experience

1. Help Desk End User

   Loudoun Water

   Feb 2024 — Present · Ashburn, VA, US

   Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email.Imaging and provisioning Mac and Windows devices.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Direct unresolved issues to the next level of support personnelRecord events and problems and their resolution in internal ticketing systems.Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving.Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.Proficient in end-user network troubleshooting tools and practices Initial point of contact for all operating system related issues, including those on physical and virtual devices.troubleshooting such as system/device crashes, slow performance, software/app compatibility issues, and basic network connectivity issues. Documenting all actions in the IT service management tool for future reference and to maintain a record of the nature of problems and their solutions.Handling the most complex issues escalated from L2 support, including those on physical and virtual devices.Remote access solution implementation and support: VPN, HP Anyware PCoIP Client, and CitrixMonitoring and managing MDM tools to help users and manage devices assigned to specific individuals such as retiring, wiping, or pushing configurations.Track and maintain inventory of IT equipment, including replacements and returnsConfigure and deploy laptops and peripherals for new employees.

Education

• Tehran South Azad University (Tehran)

  Bachelor of Computer Software

  1998 — 2002

Skills

• Tcp/Ip
• Troubleshooting
• Hardware Support
• Ip
• Vmware Esx
• Hardware Installation
• Technical Support
• Microsoft Office
• Router Configuration
• Software Configuration Management
• Cisco Technologies
• Antivirus
• Vpn
• Virtualization
• Network Design
• Software Installation
• Servers
• Telecommunications
• System Administration
• Wireless Networking
• Active Directory
• Windows Server
• Hardware
• Ccna
• Networking
• Microsoft Sql Server