Amir L.
IT Support Specialist | Help Desk Analyst | Information Security | Security Clearance | Military Veteran
- Role
- Help Desk Analyst at Apex Systems
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Amir L.
With over four years of experience as a help desk analyst and IT support engineer, I have…
Experience
Help Desk Analyst
Nov 2023 — Present · Orlando, FL, US
Westgate Resorts - ContractRFL: 6-month short term contract• Addressed and resolved advanced technical support issues involving network configurations, application errors, email systems, and hardware malfunctions to maintain uninterrupted user operations.• Administered user access controls, including Active Directory credentials and multifactor authentication, in adherence with stringent organizational security standards.• Processed an average of 26 technical support tickets daily during day shifts, addressing complex user inquiries and system issues. Transitioned to night shifts, effectively managing 20 administrative tickets nightly, including outage alerts and credential management.• Consistently exceeds Service Level Agreements by responding to tickets within required time frame, achieving notable cost savings of per week by reducing potential downtime at Westgate Resorts.
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