Amir Khan
Senior Software Engineer
- Role
- Senior Software Engineer at Diksha Technologies
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Amir Khan
Production Support Engineer with over 7 years of hands-on experience in 24x7 enterprise environments, specializing in issue resolution, cloud infrastructure management, and system reliability. Certified AWS Solutions Architect with a strong grasp of UNIX/Linux systems, monitoring tools (Grafana, Kibana), and payment gateway technologies. Proven track record of ensuring high availability of business-critical services and automating operational workflows.
Experience
Senior Software Engineer
Jul 2024 — Present · Noida, IN
Currently, I am part of the Airtel Africa project under the payroll of Diksha Technologies, where we serve as a key support partner across 14 African countries, including Tanzania, Uganda, Zambia, and more.In this role, I act as the first point of contact for customer-reported issues, ensuring timely resolution and maintaining service continuity across both telecom and banking platforms. Airtel Africa provides integrated telecom and financial services, and I actively contribute to the banking domain, supporting mission-critical applications and infrastructure.My responsibilities span incident management, performance monitoring, and troubleshooting, with a focus on delivering reliable support for high-impact services. This international exposure has strengthened my ability to work across diverse environments and collaborate with cross-functional teams to uphold service excellence.
Education
Indira Gandhi National Open University (IGNOU)
MCA
2011 — 2017
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