Amir K.
I Can, I Must, I Will.
- Role
- Analyst Ii, IT Support at Spirit Airlines
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Amir K.
Systems Support Analyst with 10+ years of experience providing onsite/remote technical…
Experience
Analyst Ii, IT Support
Jul 2021 — Present · Orlando, FL, US
Administered Citrix Director, Workspace One and Microsoft Azure• Provisioned accounts for users in various applications• Added/Removed access from users via Active Directory • Terminated users from various applications• Provisioned accounts across various application platforms including Microsoft MFA• Systems Installation, Configuration & Upgrading• Active Directory and O365 Administration includes• Supported Cisco\\Jabber phone application• Configure, install, troubleshoot and repaired client workstations, printers, mobile devices, audio, video and office equipment. Coordinating support and requests with other support levels and vendors.• Provide technical assistance to over 2,500+ users both local and remote in the use of Microsoft Teams, Google Meet, TeamViewer, VPN software and various proprietary applications.• Maintains and updates knowledge base documentation with most relevant information via ServiceNow.• Timely follow-up with users and management on all support issues by ensuring that all phases of desktops support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
Education
ENY Transit Tech High School
High School Diploma
2005 — 2009
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