Amir Hassan
Director of Technical Operations @Afiniti
Signup · Get unlimited contacts
WORK HISTORY
Director of Technical Operations @Afiniti
London UK & Toronto, ON, CA
After successfully setting up the global command centre operations and associated production support functions for afiniti, starting from 2 locations and 15 member strong team, expanding to 9 global locations with a 100+ strong team, have now availed the opportunity to setup the various production support, product monitoring and training functions for the organisation\'s new AI product \"Airo\", which will greatly help and assist medium and small size organisations to realise their goals of using an AI based call routing solutions to improve the performance of their contact centre function.
EDUCATION
Aligarh Institute of Technology
Diploma, Computer Science
University of Karachi
BA (Honors), Islamic Studies with Computer Technology
Abertay University
MBA, Marketing
ABOUT AMIR HASSAN
Amir Hassan is an international IT specialist with over 28 years of intensive successful hands on experiences in technology services management for round the clock IT environments, involved in the setup and management of regional and Global IT Support Services, digital transformation through various industry proven frameworks, IT Project Management, Client Services and Software Development. Over his career he has worked with leading organisations in Canada, United States, United Kingdom, Saudi Arabia, and Pakistan. More recently as Director of Technical Operations at Afiniti, a global leader in AI-driven call routing solutions, brings over seven years of experience driving the adoption of Site Reliability Engineering (SRE) principles. These initiatives prioritize operational efficiency, product reliability, and seamless service delivery, aligning with enterprise objectives. Enabled the transformation of Afiniti\'s Global Command Center, expanding from two to nine locations and scaling the team to over 100 professionals. Core competencies include IT service management, proactive issue resolution, and performance optimisation, ensuring robust operational environments that foster business continuity and client satisfaction.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.