Amir Aminzadeh
Senior Information Technology Technician @March of Dimes Canada
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WORK HISTORY
Senior Information Technology Technician @March of Dimes Canada
Toronto, ON, CA
Oversee installation, configuration, and maintenance of hardware, software, and network systems- Perform regular system updates, patches, and backups to ensure optimal performance and security- Provide advanced technical support for end-users, resolving complex hardware, software, and network issues- Act as an escalation point for junior technicians and guide them through problem-solving processes- Monitor network performance and implement security protocols to safeguard data and systems- Collaborate with cybersecurity teams to identify vulnerabilities and apply preventive measures- Lead IT projects such as system upgrades, migrations, and infrastructure improvements- Maintain detailed documentation of configurations, procedures, and troubleshooting steps- Work closely with cross-functional teams to align IT solutions with business needs- Mentor and train junior IT staff to enhance team capabilities.
EDUCATION
Azad University (IAU)
Bachelor of Engineering - BE, Electronics and Telecommunications Engineering
Seneca Polytechnic
Diploma, Computer Programming (With Honors)
ABOUT AMIR AMINZADEH
Welcome to my LinkedIn profile! I\'m an IT professional with expertise in IT support, VoIP (Ring central), Azure administration, technical leadership, automation development, and systems operations.Currently, I work as an IT Support Specialist at March of Dimes Canada, specializing in Azure administration, Azure Virtual Desktop, Azure VPN, Microsoft Intune, and Microsoft Office 365 administration. I also handle Zoom and Google Admin, Active Directory, VPN configuration, networking, Wi-Fi connection, and Cisco Meraki administration.Previously, I served as a Technical Team Lead and SME at Pathway Communications, supporting Petro-Canada. I provided technical support for Level 1 and Level 1.5 agents, identified risks, and implemented improvements for efficient operations.During my time as an IT Technical Support Specialist at Petro-Canada, I resolved technical issues for Petro-Canada\'s stations, wholesales, and back offices, with expertise in Linux and Windows client operating systems.I also have experience as a Systems Officer and Automation Developer at the Ontario Ministry of Government and Consumer Services, where I focused on automation development using Power BI, SQL Server Management Studio, and PowerShell.I hold a Diploma in Computer Programming with Honors from Seneca College, with skills in object-oriented programming, mobile device programming, web application development, distributed programming, and data management. I am a Microsoft Certified Azure Cloud Fundamentals professional.Let\'s connect and explore potential collaborations!
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