Amineh Jenckes
Professional in Administrative and Consumer Service Fields
- Role
- Client Care Specialist at Navi Nurses
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About Amineh Jenckes
I am an experienced leader in customer service and sales for the past 22 years. I have…
Experience
Client Care Specialist
May 2024 — Present · Phoenix, AZ, US
Assisting first time clients seeking at home personalized skilled nursing care either now or in the near future by answering questions and concerns, creating a transparent process on moving forward, and compassionately listening and tailoring Navi\'s ability to assist the client\'s needs-Answering all phone and email inquiries in a timely manner and following up with in 24 hours with a detailed daily dashboard of intakes, closed and open inquiries-Sending through DocuSign all intake documents, utilizing Stripe for secured invoices, keeping google sheets Dashboard up to date as well as all google calendar invites for client to navigator visits, calling and texting via Dialpad, and communicating with teammates through Slack-Each client\'s information and date/time of the initial appointment, coordinated and communicated with the navigator, then information sent to the scheduler, and confirmed with the client before closing-Aiding in email and text templates for pricing and online inquiries, missed appointments or calls, and rebuttals.
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