Amine Dahel
Tier 3 Cloud Uc & Network Support Engineer @RingCentral
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WORK HISTORY
Tier 3 Cloud Uc & Network Support Engineer @RingCentral
La Défense, FR
Working as Tier 3 and network Support Engineer for a world-wide Cloud Unified Communications solutions provider: RingCentral1- Treating Complex UC (RingEX) and Call Center (NICE inContact, RingCX) level 3 incidents for RingCentral direct clients and partners resellers (BT, Avaya, Vodafone, Atos, Mitel.)2- Consulting with the clients on their networking/ security infrastructure to be optimized for deploying the RingCentral Cloud solutions3- Assisting Tier 2 support teams on their incidents4- Writing processes and upskilling presentations of new features and recently resolved problems shared with the rest of the Tier 3 teams
EDUCATION
Institut National des Télécommunications et des TICS
Telecom Engineer, Telecommunication Systems
Ecole Winner
Interconnecting CISCO Networking Devices: part 2
UVSQ Université de Versailles Saint-Quentin-en-Yvelines
Master’s Degree, Network and System Engineering
IGMO
second year LMD, Electrical and Electronics Engineering
SKILLS
ABOUT AMINE DAHEL
Hi,I\'m a Telecom Engineer fluent in three languages (Arabic, English, French) with 13 years experience, CCNA (Routing and switching), CCNP Collaboration certified, specialized in Cisco Unified Communications, Telepresence and Cloud Collaboration solutions (Cisco WebEX, RingCentral EX and CX).
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