Amina Z.

Sales Assistant with Team Support and Training Focus @River Island

The Trafford Centre, GB

Key Responsibilities & Achievements:Sales and Training: I consistently exceed sales targets by thoroughly understanding product features and customer needs. I also play a key role in onboarding new staff, ensuring they are fully trained on departmental procedures, till operations, and customer service protocols. This helps improve team efficiency and ensures a smooth transition for new starters.Communication & Mediation: I demonstrate strong communication skills by effectively engaging with a diverse customer base, addressing their inquiries and concerns. I often act as a mediator between colleagues to resolve workplace conflicts, fostering a harmonious working environment and maintaining team productivity.Customer Support & Problem-Solving: I deliver exceptional customer service by ensuring seamless transactions and handling product returns professionally. This experience sharpens my problem-solving abilities, allowing me to resolve issues quickly and diplomatically, improving both customer satisfaction and operational efficiency.Organisation & Leadership: Alongside my sales responsibilities, I organise team shifts and ensure alignment with store priorities. This helps maintain smooth day-to-day operations and supports long-term business objectives.

The University of Salford

Bachelor of Science - BSc, Business Management

The Derby High School

GCSE

The University of Salford

Master of Science - MSc, Human Resources Management