Amina Rahman

Project Manager @Service Express

Bedford, GB

Work closely with the Service Delivery Managers, Technical Teams and the Service Desk in Service Transitions • Interprets business requirements to design and implement projects • Provide support to the Sales Team with contract/billing questions adding and managing Jira tickets for projects including comparing Excel spreadsheets, agreement mergers, providing customer specific reports, and completing large contractual requests such as adds and deletes • Build strong focused teams for each project • To create and update all documentation as required by projects, including (but not limited to) Project Plans, RAAID (Risks, Assumptions, Actions, Issues, Dependencies), Project Initiation Document (PID) • Assist with budgeting and project goal setting • Encourage and facilitate cross departmental collaboration • Oversee the development of documentation for each new process • Create continuous improvement through evaluation of both successes and failures • Evaluate and report the level of success for each project completed • Be familiar with integration of various software platforms and business processes • Update and maintain historical archive of projects