Amina Nzibo

Customer Service Representative @Purdys Chocolatier

Vancouver, BC, CA

Handle an average of 375 inbound calls per week, supporting Fundraising and Group Savings customers with timely, solutions-focused service.•Provide reliable support by maintaining high call resolution rates and ensuring a positive customer experience.•Guide schools, community groups, and organizations through successful fundraising campaigns and group savings programs, from setup to delivery.•Build lasting client relationships by offering personalized strategies to maximize participation, savings, and results.•Leverage systems such as Freshdesk, CDE, ShipStation, and Square to manage orders, track shipments, and process transactions efficiently.•Demonstrate strong technical abilities and the capacity to multi-task across platforms while handling high call volumes.

Simon Fraser University

Bachelor of Arts - BA, Major Communication, Minor Print and Digital Publishing

Peponi School

Alevel