Amina
Patient Service Executive (Formerly at Dr Batra\'s Homeopathy Clinic, Trivandrum.
- Role
- Team Lead - Clinical Operations at Travancore Hearing Solutions
- Location
- Thiruvananthapuram, KL, IN
- LinkedIn followers
- 500 followers
About Amina
I have 4 months of work experience as a Client Relationship Executive at TOTOHEALTH…
Experience
Team Lead - Clinical Operations
Aug 2025 — Present
Work as Clinic Manager in Ambalamukk Branch, Trivandrum.* Collaborate with Audiologists, HR, Marketing, Operations, Accounting, and Service Departments to streamline hearing aid procurement and repair processes.* Facilitate effective communication between departments to ensure seamless operations and patient care.* Oversee stock management of hearing aid accessories, including ordering, maintaining, and repairing hearing aid equipment and supplies.* Implement efficient stock-in and stock-out procedures to ensure availability of necessary inventory.* Follow up with new and existing patients regarding hearing aid testing and trial processes to enhance patient engagement.*Address patient complaints related to hearing aid purchases and repair services in an efficient and effective manner.* Continuously monitor clinic operations to identify and resolve hearing aid-related issues and improve service delivery.* Revise operational protocols as needed to enhance clinic efficiency and patient satisfaction.* Develop and implement strategic plans aimed at improving patient experience and operational efficiency.* Manage clinic resources and finances to optimize service delivery while maintaining budgetary constraints.* Ensure accurate maintenance of patient records, including hearing aid purchases, repairs, and follow-up care.* Collaborate with healthcare professionals to integrate new technologies that enhance patient care and operational effectiveness.* Develop and participate in community outreach programs to raise awareness about hearing health and available services.
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