Pedro Lima
Client Success Manager @Flywheel
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WORK HISTORY
Client Success Manager @Flywheel
Toronto, ON, CA
EDUCATION
Escola Padre Emiliano de Andrade
High School Gradute, Design and Applied Arts
Humber College
Associate's degree, Architecture
BrainStation
UX Design, Digital Communication and Media/Multimedia
ABOUT PEDRO LIMA
Olá! I am a customer-obsessed creative problem solver on a quest to master the craft of helping customers succeed and brands grow! What I can help you with: Understand and address the needs of your customers, leading to increased customer satisfaction, retention and renewals. Develop engagement channels, build stronger customer relationships, and increase your product or service adoption & loyalty rates. Develop strategies for upselling and cross-selling your products or services, increasing your revenue streams and runway Gather and synthesize feedback from your customers into valuable and actionable insights, tieing them in with your quarterly goals and KPIs. What I love to do: 🧪 Designing, testing, and implementing solutions & processes that automate and improve workflow. Listening to people, hearing what drives them and what holds them back, and empathizing with them fully almost to a fault! Nerding out on the latest tech or a favorite video game! Feel free to connect and chat!
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