Amikkaa Makkar
Head of Contact Centers- Mobility and DTH @ Bharti Airtel| Driving Customer Experience, Operational Excellence and NPS Leadership
- Role
- Head of Contact Centers- Mobility and Dth at airtel
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Amikkaa Makkar
With over 23 years of experience in customer experience management, I am a CX leader and a NPS and CSAT expert. I currently work as Head Contact Centre for Postpaid,Prepaid and DTH line of business with Bharti Airtel,India\'s leading telecom service provider. In my current role, I oversee a large team of dedicated professionals, implementing innovative strategies and leveraging technology to ensure our contact centres operate at peak efficiencies. My focus is on creating a customer-centric culture, where every team member is empowered to provide the best possible service. In addition i also manage service delivery and quality across contact centers, ensuring NPS and CSAT. I have received multiple national awards for achieving customer experience excellence KPIs and supporting business growth and innovation. My mission is to create and deliver exceptional customer journeys that enhance loyalty and retention.
Experience
Head of Contact Centers- Mobility and Dth
Jun 2024 — Present · Gurugram, IN
Education
Symbiosis Institute of Management Studies
Mba, Distance learning
Moreover
Bachelors in linguistics, English
1997 — 2000
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.