Amii Bell
Customer service and sales expert dedicated to identifying the customer’s needs and delivering effective solutions to their problem and committed to creating a great customer experience and increasing sales.
- Role
- Personal Lines Specialist at Afni, Inc.
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Amii Bell
I have extensive experience in customer engagement and satisfaction. I also have…
Experience
Personal Lines Specialist
Sep 2024 — Present · US
Develop new accounts, quote new business coverage, maintain existing accounts, cross-selling existingaccounts, and forwarding submission packages to the appropriate carrier• Discuss and recommend coverage, request and make policy changes, take claims information,verifying account information, answering customers’ questions, and generating the appropriatedocuments• Accurately maintains all customer information in the computer system• Know the various company products, underwriting requirements, binding authority, policy forms, ratingsoftware programs (upload & download), and competitiveness in the marketplace• Issuing the proper insurance verification documents to the insured (auto ID, certificates, etc.)• Resolving customer problems & complaints (with assistance/direction from manager as needed)• Assist with answering phones and other general office duties as may be required
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