Amichay Eisner

About Amichay Eisner

Experienced Escalations Engineer with a demonstrated history of working in the computer…

Experience

1. Software Escalations Engineer

   Forcepoint

   Aug 2017 — Present

   Resolving tier 3 – 4 customer escalations from the support teams and sales engineers •Delivering technical training to technical support teams and sales engineers across the globe•Attending POCs to push them forward with the sales engineers•Involvement in feature design and the release cycle •Creating features for customers on demand and implementing projects and policies until they go live•Managing the customer issues backlog for each version •Assistance with Feature Requests, RFEs and RFIs•Being a product focal point of knowledge, worked closely to the development team•Connecting the development teams to the field•Experience with multiple Operation Systems as Windows Server 2008 – 2016, Linux Centos 6 -7, Linux RHEL 7 and macOS High Sierra 10.13.6.Knowledge using Sysinternals tools as Process Monitor, Process Explorer & Orca•Experience with multiple DBMS as SQL Server 2008 – 2016, PostgreSQL, Oracle 11G – 12C & SQLite•Experience with multiple technologies as Java, Python, C++,VBScript & SQL •Achievements – perfect play recognition for designing a database maintenance plan for one of the core products, great feedbacks from multiple teams.

Education

• Ben-Gurion University of the Negev

  Bachelor of Science (B.Sc.), Information Systems Engineering

  2010 — 2014

Skills

• C#
• .net
• Oop
• Css
• Agile Methodologies
• Databases
• Requirements Analysis
• C++
• Technical Support
• Javascript
• Solution Development
• Escalations Management
• C
• Customer Escalation Management
• Endpoint Security
• Technical Solution Design
• Networking
• Customer Success
• Dlp
• Microsoft Sql Server
• Escalation Resolution
• Java
• Python
• Sql
• Linux
• Asp.net
• Visual Studio
• Object Oriented Design
• Php
• Network Architecture
• Html5