Ami Bangura
ServiceNow Business Analyst (BPC, ITSM, SPM, HRSD) | Agile Scrum Master | Product Owner | Lean Six Sigma | Process Optimization & Delivery
- Role
- VP of Membership at Iiba
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Ami Bangura
I am a Business Systems Analyst with deep expertise in ServiceNow, driving process optimization, automation, and end-to-end digital workflows that align with business goals.My experience spans across core ServiceNow modules, including: • ITSM / Service Catalog – designing and enhancing service offerings for seamless request fulfillment. • HR Service Delivery (HRSD) – streamlining HR case management and improving employee experiences. • Flow Designer & Automated Test Framework (ATF) – building efficient, automated workflows and ensuring quality through testing. • Agile 2.0 – enabling agile delivery, backlog management, sprint planning, and reporting. • Strategic Portfolio Management (SPM) – aligning strategy, demand, and execution to maximize business value. • Knowledge Management – structuring content for self-service and reducing ticket volume.Beyond business analysis, I bring strong skills in stakeholder engagement, requirements gathering, and solution delivery, bridging business needs with technical execution. I’m also passionate about growing into Product Ownership/Management, leveraging my ServiceNow background to guide vision, prioritize roadmaps, and deliver solutions that drive measurable impact.
Experience
VP of Membership
Sep 2021 — Present · Washington, DC, US
Education
University of Maryland Eastern Shore
Bachelor of Applied Science - BASc, Marketing
2015 — 2019
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